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Managed IT Support

Why Microsysnet

Microsysnet’s managed IT services can help enterprises manage and deploy multi-vendor environments, save money, focus on strategic applications, remain agile and reduce business risk.

Our Managed services and products portfolio are rapidly replacing traditional information technology  (IT) management tools and mega-outsourcing arrangements because they provide a more cost-effective method of managing and protecting enterprise networks, systems  and applications.

  • Tailor your solution to your organization’s needs
  • Flexible Outsourcing for Sustained Growth
  • Realize Measurable Value in Your Processes and Systems

There is no doubt that Managed IT Service is the obvious choice for most companies, as in-house IT staff are expensive, difficult to motivate and manage, and in many cases they don’t stay around for very long.

INHOUSE VS OUTSOURCES

THERE IS NO DOUBT THAT IT OUTSOURCING IS THE OBVIOUS CHOICE FOR MOST COMPANIES, AS IN-HOUSE IT STAFF ARE EXPENSIVE, DIFFICULT TO MOTIVATE AND MANAGE, AND IN MANY CASES THEY DON’T STAY AROUND FOR VERY LONG.
IN-HOUSE
  • The customer takes on an internal staff member who is responsible for IT. Staff member is seldom equipped with proper network management tools due to extremely high costs.
  • Maintenance work is performed manually during office hours
  • Management Tool License Renewal on yearly basis
  • Highly trained staff required
  • Dedicated IT staff for live monitoring
  • On Going Administration & Support
TRADITIONAL OUTSOURCED BREAK-FIX IT SUPPORT
  • Proper network management tools are seldom deployed at the client’s premises due to prohibitive pricing.
  • Maintenance work performed manually during office hours.
  • No Management Tool Used
  • No Resources
  • No Resources
MICROSYSNET’S MANAGED SERVICES
  • Microsysnet is tasked with maintaining the network at a fixed monthly cost.There are no extra costs, so the customer can budget for IT support with accuracy.
  • All maintenance tasks are performed out of office hours.
  • No license Recurring Fees
  • Staff training, skills redundancy, etc. is the responsibility of Microsysnet.
  • Microsysnet Central Management Console for Monitoring
  • Dedicated Staff for day to day administration and support
Cost Comparison
Stressed by the choice of outsourced or Managed Services vs. in-house IT support?
  • You want the option that reduces costs and increases results…
  • You want to expand productivity of e-mail, ERP, Web-based applications, e-commerce, and databases…
  • You need to maintain a complex system of multiple servers, switches, and routers…

 

5 questions to consider when weighing your options for IT outsourcing:
  1. 1.Does your organization have existing staff with appropriate skills to manage, troubleshoot, and devote time to your computers and networks?

    ◦ Can and should that staff be reassigned to the IT department?
    ◦ What impact will that have on other work getting done?

  2. 2.If you have available staff but their skill set is not right for effectively managing IT, is retraining a possibility?
  3. 3.Would working with an outsourced IT service provider bring a level of skill to the organization that cannot be duplicated easily in-house?
  4. 4.How would outsourcing affect the speed at which issues are resolved and improvements implemented?
  5. 5.What are the costs, both in dollars and time of outsourcing versus going in-house?

Microsysnet Managed Service is different: we can work with you to evaluate the costs and benefits of outside IT consulting compared to an inside IT staff.
Here are two charts that can guide you.

  Small In-House IT Dept IT Outsourcing Providers
Flexibility and agility Limited High
Technical expertise Limited Extensive over a large staff
Ability to focus on core business processes and needs Limited High
Operating costs High Low, due to leverage over many clients
Performance measurement Quarterly or annual reviews Regular client business reviews
Accountable and responsible Yes Yes
Ability to respond to downtime Based on who yells the loudest Fast or immediate
Defined scope of work Limited and difficult to manage Defined terms and service levels
Support during vacation, sick or other off-times None, or fragmented Yes
Technology knowledge in general Limited to current or recent work environment Yes, extensive reach with exposure to various environments
Focus on short-term and long-term objectives Short-term issues take precedence Yes, both
Ability to plan and react to rapidly emerging technologies Limited Fast and far-reaching in scope
Consistency and quality of services Limited High